The staff here are very helpful and caring.
Definitely the best treatment I've had from a psychiatric hospital. Staff were very accommodating and helpful. I would refer friends who need help here.
Great staff!
The staff is very professional. The staff cares. I felt safe here. Groups are the best. I think the groups helped me during my treatment. I would recommend this hospital to anyone.
Thank you for your help and support. This program, the staff, and the people who attended the program with me changed my life in a positive way. Thank you again!
Outpatient
"This place has been very helpful for me. I want to thank all of the staff for making this place feel like a home away from home."
Dr Khan is truly exceptional, offering compassionate care by attentively listening to her patients and their families, and taking the time to clearly explain the complexities of mental health and its potential impacts. Her informative approach and unwavering support have been invaluable. This hospital has made a significant positive difference in the life of my loved one.
Jane makes everyone feel so comfortable! Please give her a raise! She is very dedicated! Even if she was busy, she went out of her way to help me!
The staff and doctors were very good.
"I am very happy with the treatment I received. All of the staff were professional, compassionate and we were always a priority. This has been the most amazing thing I have done for myself."
Staff was very helpful and good listeners.
Great program. Katelyn and Stacy are awesome and I would come back if needed. I would also recommend this program to other First Responders.
All staff and my team was helpful. Thank you. I would recommend this hospital to other people that need it.
The staff was very helpful in getting me prepared for the next steps in my recovery process.
The staff was awesome!
Just want to say thank you so much. I was a wreck when I got here. I feel so much better. Thank you to everyone. This is the best experience I've had being inpatient. I could not have asked for more. I felt safe, secure, and cared for. Thank you so very much.
I am beyond appreciative of the staff and the patients. I wish I could bring you all cookies on the weekends.
Thank you to all the staff who take pride in their work. It may not seem like much, but for a person going through these times, it means the world to us!
" For the first time ever I am confident that I could be in a role like that and I am excited for future possibilities. Being a part of the program definitely helped me have a clearer mind and helped repair my confidence. I contribute that to the work I did in the program. The therapist gave me the tools to better myself and to be who I am today and not a day goes by that I am not grateful for them. Both of my therapists were amazing people and I can't thank you enough."
All the staff in 2 West A have been absolutely amazing! Thank you!
We thank you all, doctors, nurses, aides, and entire staff for taking care of our daughter. She made tremendous progress during the time she attended the outpatient program. We as family are in debt of your unending care, understanding, love, and compassion to our daughter. Please know that what you do is impeccable, inspirational, and amazing. You are all wonderful!!!
Thank you for all the support you’ve provided for me. I grew a liking towards you quickly which allowed me to fully participate in groups. I hope the group stays strong.”
Everything was fine, 5 stars!!
Staff was great in my opinion. Staff in A Unit deserve a raise.
Amazing, very understanding and insightful. Very thankful for this program
Thank you Staff!!
This is the best psych hospital in the region.
Tristan, Abby and Shania were exceptional during my time here.
Our son was recently at your facility suffering from psychosis and major depressive disorder. During his stay at your facility we had numerous conversations with Sha Gaynor. We wanted to express our sincere appreciation for all of the help Sha provided. She was always available, sometimes even during her off hours, to discuss our son's progress and to provide valuable recommendations to help with his care at discharge. I cannot say enough about her compassionate approach to caring for our son and her empathetic attitude during our many conversations concerning our son's situation. We were very impressed with her ability to provide valuable medical information along with her willingness to speak from her experience as a parent herself.
Inpatient
Jane always has a smile on her face. She made my stay comfortable and made sure I was always ok. I will miss her.
Thank you to everyone at WBHH who helped me find my light. You showed me love and grace, and you helped me to change my life. Love Always
I’ve had a lot of experience with a fair share of mental health professionals but this place truly is helping. I’ve been a participant in the adolescent php program and I’ve had Jared as my clinician, he is the most wonderful person you could ever meet and is so beyond accepting of everyone he meets! He has provided me with numerous coping skills that I’ve already seen progress with in the last 2 weeks! Westborough has definitely given me a start to my healing process and I am grateful that I have the opportunity to learn with them!
The program was amazing and taught me a lot about healthy coping skills and steps for relapse prevention.
Stacy was an AWESOME counselor! Learned a lot from the entire group, very all around GOOD PEOPLE!
Corinne was great. Music therapy with Sam was great. Jared printed out some very helpful materials based on struggles with cleaning and discussed it in group. Staff were very good working with me to feel safe and secure.
The nurses were on point and always gracious when needing something. Even though it was a hospital, they made it better.
I was with you the first time I finally cried and felt my feelings. You taught me radical acceptance and taught me it is ok to be me and feel without judgment. I’m so grateful to have met you.
I appreciate all you have done for him and perhaps you can print this and share. The program has been amazing for him. He is actively setting goals and going for them. He has been to 2 other PHPs and did not like either and it was a struggle getting him to go. For your program he was up before me and ready to go when we commuted together and he wanted very badly to return after he got over the flu but unfortunately he had missed the 3 days. He did feel he got all he could from program but wanted to say good bye have closure so that would be great. Literally he had not left the house since August and had not been himself since COVID. He could not drive a car when he started coming. It’s like you woke the son I once knew up from the dead and I am absolutely not kidding. Having him push me to help with his resume and cover letter and drive himself to the store and to the program is truly a miracle to me. You have no Idea how grateful I am for all you have done for him!
" Everyone was so thoughtful and caring, and I felt well taken care of. Everyone was responsive to our needs. Thank you so very much. I feel like my old self."
Thank you for all the support you’ve provided for me. I grew a liking towards you quickly which allowed me to fully participate in groups. I hope the group stays strong
There are not enough words to express my gratitude. Thank you for helping my son.
Thank you for the opportunity to be a part of your program. The staff at WBHH are amazing. I am happy to report I feel so much better and will forever be grateful. Josh Lamkin is by far the best therapist I have ever met. His ability to tailor his therapy for each individual's problem is commendable. He is always available for a "sidebar" and his kind, gentle manner is what everyone needs. I owe my progress to the skills and perspective he taught me. I now have life long skills to use. I would also like to mention Lynn. She also took the time to listen and even went out of her way to print materials and literature she thought would help me. She has the best sense of humor and looked forward to her portion of the day. Rebecca and Shana are also assets to the program. Jared was a great fill-in for Josh. Jared is an amazing therapist and he is going to do great at WBHH. Thank you.
Love the staff. Jane and Evelyn were amazing.
This is by far the best mental health facility I have ever been to in my life!! I want to thank all the staff, my doctor, psychiatrist, and everyone who helped me the whole way through.
All the staff were friendly and supportive!
Thank you for teaching me better healthy coping skills. I appreciate your sensitive and caring approach with each of us in class. Your endless support helped me to not give up on myself. I am a new positive minded woman thanks to you and all the staff here at Westborough Behavioral Hospital outpatient program. I am blessed to have been referred here.
The staff was very respectful and considerate of my needs. I felt heard and competent.
"Everyone was awesome. I can't thank all of you enough!!! This program was amazing and helped me get my life back!"
"Great staff, great food, excellent treatment team."
Chrissy, Lisa and Evelyn were the best!
This place is Awesome
This place changed my life. Thank you
"This was a tremendous experience. It has allowed me to learn strategies as well as finally understanding my mental health issues."
You guys were great!!
I love the staff and everyone here is really awesome. It made me feel welcome. I would suggest more 1:1 time with the clinicians but other than that, it was awesome.
The mental health counselors were excellent, especially Jane, Eva, Desley, Alex, and Lauren, who helped me feel safe, oriented me about my treatment, and checked on my safety.
I am very grateful for all staff from all shifts. They were very kind and helpful. I felt as if I was in a judgment free zone and people were not just here for a paycheck. I appreciate all the help from everyone
Very well mannered
I am very grateful for all the help.
From the folks who did the Intake (Patrick & Abu) to Dr Khan and her team (Cassandra, Nicole & LIna) to all of the nursing staff (Jane, Michael, Eva, Desley, G, Lisa, Cameron and the rest) to the Pharm Techs (Steven, Alice, Joan) and to all the rest that helped in my recovery and don't forget the OT's (Tyrell, Lynn& Ed and the rest), I thank everyone deeply from the bottom of my heart. You all made my life and recovery better!
Had a great experience. I feel great today. I would like to especially point out everything that Courage did for me for aftercare, setting me up with a phone and sober living. Every time I thought she disappeared on me, she was making things happen for me I did not even know about. Thank you all.
"My therapists were amazing and helped save my life. I don't know what I would have done without them both."
Staff is excellent, always willing to help, and provide best service.
Christina, Emily, and Lori were very helpful.
Adult A was amazing. Jane was the best staff; she was like a loving mom, and Mike was so good to us.
" I am very pleased with the skills and information I have learned in this program from the therapists. I think groups were well planned and information was helpful. I think this program was one of the best things to happen to me and will help me throughout the rest of my life. Thank You!"
It was a great stay!!
This was scary but also very comforting. I know how to talk in therapy now and will continue to build this skill.
I felt safe and welcomed here!!
An amazing program! I did 45 different subjects and learned a lot. I am authentic for me. Thank you Katelyn, Lynn, Rebecca, Corinne and all the staff. You Rock!
"Thank you all so much for your support and help"
Emma, I am very grateful for you and all you have done for me and the other attendees of this program. I can tell you really care about the kids here. I learned many coping skills and how to advocate for myself from your groups. You also taught me a lot about self-esteem which is something I needed to work on.
'The program was immensely helpful and I feel much more balance upon discharging"
Very good, would recommend to people looking for a facility!
Mama Jane was excellent. She was always kind-hearted, and she also treated everyone with respect.
"This hospital was excellent, I am deeply grateful. Ready for my next step, and continue in recovery, you got me back on track. Thank you!"
Thank you for helping me get on track and to work on my mental health.
"I would like to recognize the staff for their exemplary performance in their field. These people showed utmost professionalism, knowledge in their field, kindness and compassion."
This was a really positive environment and I really enjoyed my time here
The staff at this facility was very helpful. They are very good people. I am very thankful for this program.
Staff was the best part of treatment, great Staff!!!
Lori is wonderful!
Best facility there is!
"I came to you in a really rough spot in my life. I am extremely grateful to all of the staff here. I learned a multitude of skills that are helpful and now lead a less stressful life. I appreciate being challenged as well as being taken outside my comfort zone. I am now more secure with myself and took the time to really self-reflect and explore the emotions that were very hard for me to feel and understand as well as express. I had an awesome therapist and great facilitator. She taught me how to not "catastrophize" things in my life. She also challenged my insecurities by bringing me to difficult realizations that ultimately allowed me to grow as a person."
You all do a great job, keep it up!
Jane was such a pleasure every day. She exuberated positivity and helped me see my self-worth in my own positivity.
Program and staff were helpful and knowledgeable and had my best interest in mind.
Best hospital in the world! Staff is the best too!
Awesome Staff! Top to bottom, very caring and helpful. Awesome food and snacks. Thank you!!
Human Rights Officer is the best I've seen in a long time. Many people care and want to help and have helped. Thank you
You moved the earth for me. Thank you so much. I have an apt with a female therapist. I appreciate your tenacity which I assume it took. I would be pleased to write a letter to your supervisor to express the terrific asset they have in you.
"This program has changed my life for the better and I can't say enough how fantastic all the staff have been."
Corinne, Claudia, Mia, Ismar, Eva, Mac, Bruce, Kenny, Ronald, and Edwin were all kind to me, treated me with respect, and made my stay much easier to cope with.
Stacy was amazing and I wouldn't have been able to it without her and the First Responders Program.
The MHT's were very helpful, especially Lisa, Cam and Jane.
"The therapist are extremely knowledgeable in the information given. I have learned so much about myself and would highly recommend this facility."
" At the beginning it was difficult, but after I was very good."
Great meals, professional etiquette, cooperative, and understanding. 10/10
Keep up the great work!
I can’t stress enough how you have positively impacted my life and recovery.
'I cant thank you all enough. You saved my life."
Lori, we don't have the words to express how grateful we are. Throughout our time here, you have made such an impact on our everyday lives, so we wanted to say thank you for that.
Dr. Emmy is a good Dr., he met all my needs.
Thank you for helping me to get on track and to work on my mental health.
The staff was very nice, and they gave good advice.
Dylan was very nice and understanding. Thank you for your help.
“I have been very happy with my therapist, who has keen wisdom and understanding of my situation and issues. She has been most helpful in helping me through this whole process
My therapist was the bomb
Thank you very much for being so supportive to our family during this difficult time. Hoping we continue in the right direction. I really can’t thank you enough for all of your support.
This place has been a fantastic experience overall. The staff is attentive, respectful, and consistently helpful, which makes a big difference. I appreciate how responsive they are to any needs that arise. A special shout-out to Nate, Ben, and Alex for their outstanding support!
“Moni, Thank you so much for all the help that you have given me over the past month. This program has helped me a lot with my mental health. It has provided me with skills that I hope to use in the future. Thank you for listening to the issues I was facing and giving advice on how to face it. Thank you so much again and good luck with the future!”
"This place is by far the best place ever. From the doctors, nurses, MHTs, to the great chef, thank you."
In two weeks she had remarkable progress. She wakes up and wants to live. She said this program "probably saved my life."
The program was great, and I learned a lot.
The staff was very understanding and professional. I have done an IOP for alcohol and an inpatient, this program far exceeded the treatment from my previous experiences and has given me great tools to recover and manage my depression and anxiety
I feel compelled to reach out and express to you how amazing your Outpatient, Partial Hospitalization Program team is. I simply do not have the vocabulary to adequately give props to Shana, Lori, Christina, Sha, Tamika, Julia, Lynn, Shannon, Becca, and Dr. Marks, These folks will forever have a special place in our hearts. My daughter has been in many programs across the country, - residential, numerous impatient, and myriad partial hospitalization programs - with no success. We left Texas and came to your PHP program in June, and she is doing amazingly better - far better than I could have ever even dreamed of in the dark dark days of the last year. Anna is finally invested in her own recovery, she is communicating, she is working hard to avoid self-harming, and she is actually smiling and happy. This amazing progress is due only to your staff, with their patience, kindness, understanding, knowledge and commitment to helping kiddos. We are so intensely blessed to have found your program, and I am so thankful that Westborough is also starting an IOP that Anna will transition into. Thank you for putting such a wonderful program and group of people together. I truly believe that Westborough's team has saved my daughter's life, and I will forever be grateful for the many souls at Westborough who have so lovingly impacted her (and me).
All staff were awesome. I had a lot of fun!
Thank you for your kindness and respect.
Staff are phenomenal, will recommend!!!
The staff here were one of the major plusses to the program.
" Thanks to all the staff and nurses."
Thank you so much for being here and doing the job that you do. It's a very hard job that requires a head of steel and a heart of gold. I will always remember your kindness and insights in my future ups and downs. Your bright personality made my darker days still seem sunny. Thank you.
Staff that work in the unit Adult C deserve a raise!
Lori, thank you for everything you have done for not only me but every kid in this program. It may not seem like it, but it means a lot to us.
Keep the staff. They are always so kind and helpful, and they're always there for us. Thank you so much!
The staff was unbelievable in helping me with my issues and coordinating my care. Food services need to be recognized for their hard work - unreal.
Fantastic experience. Staff was very helpful and informative.
Meadow from the Intake Office was fantastic. Desley goes above and beyond for his patients, keeping the community clean and safe for everyone. Courage was absolutely outstanding in assisting and taking care of discharge plans. Tyrell + Tamika + Sha = AWESOME group leaders
All the staff were amazing and the kindest people I have ever met.
I love Shannon and Maggie
Staff did good!
The staff is really helpful, kind, and overall, really amazing. The environment is also really good. I always felt safe and comfortable with the people and things around me.
Emma, our first check-in really was the first time I realized that this place was a safe place and you were a safe person. From then on, I was able to grow and learn things because of you.
The staff and nurses are very helpful. I got all the stuff done that I wanted and I was respected.
'This place has been very helpful for me. I want to thank all the staff for making this place feel like a home away from home"
I Was Here For 2 Weeks Had Fun In Gym The SNU Unit Is Where I Was I'm Glad I Got The Treatment I Need And Can't Thank You Enough For All Your Help On Getting My Life Back Together
I waited too long to ask for help because I was afraid of the negative stigma attached to mental health. If this is something you are concerned about, please learn from my mistake. Get the help you need and take good care of YOU.
I found safety and understanding with all of the people I met, across staff and peers. Thank you ALL. I couldn't have done it without you.
Mental health goes hand in hand with physical health, and EVERYONE deserves to feel strong and healthy.
Be well and remember to give yourself grace and lots of love when you are practicing what you learn. ❤
It was a great stay!!
Great Staff
Thank you for allowing me to be me and to treat me in a way that was more respectful than I've even treated myself.
It's better than most mental health facilities.
The staff and care was very outstanding!
Thank you so much for a very good program!
" Occupational therapist and regular therapists provided wonderful stimulating groups, that were organized and informative of identifying problem areas and triggers. Then presenting goals and resolutions to not further bad patterns of behavior. "
All staff seemed like they cared and wanted the best for me. Thank you all for everything!
