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Mental Health Questions and Answers from Westborough Behavioral

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Do I need help?

If you, a friend, or someone you love thinks you might be struggling with an emotional or substance abuse problem, help is just a phone call away. Please call our Intake and Referral Department at 877-590-0416 for a free and confidential assessment. The assessment is conducted by a trained mental health professional and assists in determining the appropriate treatment level of care. During the assessment, the mental health professional will gather details regarding your concerns and current physical, psychological and emotional health. Assessments are reviewed with a board-certified psychiatrist who will make treatment recommendations, always advising the least restrictive level of care.

What is the hospital like?

Westborough Behavioral Healthcare Hospital is unique in so many ways. Our recently renovated, state-of-the-art facility is specifically intended to be conducive to healing the mind, spirit and your personal growth. Many of our unit windows overlook open fields and trees. Our units have a contemporary feel regarding furnishings and paint colors. As part of our holistic approach to care, our patients have access to a luminous indoor basketball court/gym and can enjoy physical exercise throughout their healing process. 

Who can refer patients to Westborough Behavioral Healthcare Hospital?

  • Family members or friends of a patient

  • Emergency rooms/medical-surgical hospitals

  • Schools

  • Counselors/therapists

  • Psychiatrists/psychologists or other healthcare professionals

  • Mental Health Crisis Teams

  • Clergy

  • Family Practice/Internal Medicine/Pediatric Physicians

  • The person seeking help may also call

What Information will I need to bring during the assessment/admissions process?

  • A description of all mental health issues you are experiencing

  • Any medical conditions you may have

  • Demographic information (i.e. address, phone, etc.)

  • Driver’s License/Identification Card

  • Your insurance information

  • Custody/guardianship/foster care paperwork, if applicable.

Will my health insurance cover my stay?

Westborough Behavioral Healthcare Hospital contracts with a variety of third-party providers. For more information about managed care agreements or other financial arrangements, please call our intake department at 877-590-0416.

What happens when I get there?

You will have an initial assessment with a licensed mental health professional and, if hospitalization is indicated, we will assist you through the admission process. You will also meet with nursing staff. They will ask a few more questions to ensure your safety and comfort as well as orient you to the patient care unit and answer any questions that you may have. Your belongings will be inventoried to ensure for safety, and a picture is taken of each patient to assist with proper identification of a patient while they are on a hospital unit.

If after the initial assessment it is determined that you are not in need of services provided by Westborough Behavioral Healthcare Hospital, we will assist you in finding those services that are appropriate. The Intake & Referral clinician will provide you with a written list of outside professionals and/or programs and services.

How long will I stay?

The length of stay is determined on an individual basis with consideration of each patient’s treatment and discharge plans. A patient’s stay will be determined through consultation with one’s treatment team, under the direction of the attending psychiatrist.

What should I bring with me?

Please bring three days’ worth of clothes, pajamas, socks, undergarments, and a pair of slip-on or Velcro shoes. Please, do not bring glass or aerosol containers. Any clothing with drawstrings, belts, wires, and laces are not permitted. Please bring any medication you may be taking. This will help us prescribe the correct medication and dosages. We will provide you with medication during your stay. Each unit has a washer and dryer available to do laundry.

What items are not allowed at Westborough Behavioral Healthcare Hospital?

For the safety of our patients and staff, the following items are not permitted on the inpatient units at Westborough Behavioral Healthcare Hospital:

  • Jewelry (wedding rings are allowed)

  • Electronic items (curling/straightening irons, hairdryers, tablets, laptops, cell phones, IPods, video games, etc.)
  • Purses and wallets

  • Any glass & metal objects (including underwire bras)

  • Scarves, belts, shoestrings, and drawstrings

  • Flammable items (matches, lighters) or other smoking paraphernalia including electronic cigarettes

  • Drugs & alcohol

  • Tobacco products, including chewing tobacco

  • Mouthwash, hairspray, nail polish remover, aerosol sprays (basic toiletries will be provided by the facility)

  • Stuffed animals, blankets and pillows from home, and hoodie sweatshirts

  • Clothing items with a negative/offensive message or revealing clothing.

A more detailed list is available at the Reception Desk or the Intake Department. If there are any questions about the appropriate items to pack, please call the Intake Department at 877-590-0416.

What can I expect from the discharge process at Westborough Behavioral Healthcare Hospital?

Continuing care planning begins on the day of admission and is coordinated with your treatment team and case manager. You and your assigned case manager will develop a comprehensive continuing care plan that includes, but is not limited to: follow-up appointments with aftercare providers, crisis plan, and support group information.

How much medication will I receive when I am discharged from the hospital?

Upon leaving the hospital, you will receive a prescription from your physician (if appropriate) to help you maintain your medication regimen. While it may vary on a case-by-case basis, the typical prescription is for a month’s supply. You can discuss this with your physician prior to discharge.

Will I get any paperwork when I discharge?

Upon discharge you will receive a copy of your continuing care/discharge plan. This document will list your aftercare appointment(s), your individual safety plan, as well as information regarding your diagnosis and discharge medication, as appropriate.


Take The Next Step Today.

Please, call Intake at 877-590-0416 or 508-329-6412 to start your road to recovery.

For any other questions, call Reception at 508-329-6300.